Patient Portal: Unsolicited Messages Configuration

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Allscripts Enterprise EHR allows patients to send unsolicited messages to providers through the patient portal.

To enable the use of unsolicited messages through the Portal system administrators must:

A) Allow eReply to Patient

  • 2. Navigate to dictionaries
  • 5. In General Properties II, Check the box Allow eReply to Patient


B) If using V10 Note the Enable eReply option must be selected in the Note Definition.

  • 3. Select the Manage Note Definition tab
  • 4. Select appropriate document type


  • 5. Click Edit
  • 6. A Note Definition dialog box will populate. Select Enable eReply


NOTE: this will only appear when the Document Type has been marked to Allow eReply to Patient (step 1).

NOTE: The user must have the same or high finalization authority as the document type in order to send an eReply.