https://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&feed=atom&action=historyAllscripts Enterprise EHR Session Timeouts - Revision history2024-03-29T13:27:29ZRevision history for this page on the wikiMediaWiki 1.35.1https://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=17739&oldid=prevSusan.D'Agostino: /* Impact of Locking a session and Session Timeout */2014-04-22T16:09:03Z<p><span dir="auto"><span class="autocomment">Impact of Locking a session and Session Timeout</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact of Locking a session and Session Timeout ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact of Locking a session and Session Timeout ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in Allscripts <del class="diffchange diffchange-inline">Enterprise </del>EHR – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in Allscripts <ins class="diffchange diffchange-inline">TouchWorks </ins>EHR – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact on Load Balancing ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact on Load Balancing ==</div></td></tr>
</table>Susan.D'Agostinohttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=8547&oldid=prevMax.Stroud at 12:30, 2 June 20102010-06-02T12:30:51Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:30, 2 June 2010</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6" >Line 6:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact of Locking a session and Session Timeout ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact of Locking a session and Session Timeout ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in <del class="diffchange diffchange-inline">TouchWorks </del>– “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in <ins class="diffchange diffchange-inline">Allscripts Enterprise EHR </ins>– “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact on Load Balancing ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Impact on Load Balancing ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the <del class="diffchange diffchange-inline">TouchWorks </del>timeout – say 35 minutes if the timeout in <del class="diffchange diffchange-inline">TouchWorks </del>is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for <del class="diffchange diffchange-inline">TouchWorks</del>.'''</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the <ins class="diffchange diffchange-inline">Allscripts Enterprise EHR </ins>timeout – say 35 minutes if the timeout in <ins class="diffchange diffchange-inline">Enterprise </ins>is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for <ins class="diffchange diffchange-inline">Enterprise</ins>.'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Where to make Session Timeout Changes ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Where to make Session Timeout Changes ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>To make a change to the Session Timeout and Session Pause Timeout browse to Admin > Systems > Preferences and scroll to SessionPause and/or SessionTimeOut. The time is to be entered in minutes.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>To make a change to the Session Timeout and Session Pause Timeout browse to Admin > Systems > Preferences and scroll to SessionPause and/or SessionTimeOut. The time is to be entered in minutes.</div></td></tr>
</table>Max.Stroudhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=8545&oldid=prevMax.Stroud: moved TouchWorks Session Timeouts to Allscripts Enterprise EHR Session Timeouts: product name change2010-06-02T12:28:20Z<p>moved <a href="/index.php/TouchWorks_Session_Timeouts" class="mw-redirect" title="TouchWorks Session Timeouts">TouchWorks Session Timeouts</a> to <a href="/index.php/Allscripts_Enterprise_EHR_Session_Timeouts" title="Allscripts Enterprise EHR Session Timeouts">Allscripts Enterprise EHR Session Timeouts</a>: product name change</p>
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<td colspan="1" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:28, 2 June 2010</td>
</tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div>
</td></tr></table>Max.Stroudhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=486&oldid=prevCarl.Fulton at 00:19, 18 December 20072007-12-18T00:19:03Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 00:19, 18 December 2007</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12" >Line 12:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">== Where to make Session Timeout Changes ==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">To make a change to the Session Timeout and Session Pause Timeout browse to Admin > Systems > Preferences and scroll to SessionPause and/or SessionTimeOut. The time is to be entered in minutes.</ins></div></td></tr>
</table>Carl.Fultonhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=105&oldid=prevMike.Dow at 14:10, 25 July 20072007-07-25T14:10:54Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 14:10, 25 July 2007</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Line 1:</td>
<td colspan="2" class="diff-lineno">Line 1:</td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">'''</del>Information on Timeouts<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== </ins>Information on Timeouts <ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">'''</del>Impact of Locking a session and Session Timeout<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== </ins>Impact of Locking a session and Session Timeout <ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">'''</del>Impact on Load Balancing<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== </ins>Impact on Load Balancing <ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td></tr>
</table>Mike.Dowhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=97&oldid=prevMike.Dow at 13:42, 25 July 20072007-07-25T13:42:09Z<p></p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr class="diff-title" lang="en">
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:42, 25 July 2007</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2" >Line 2:</td>
<td colspan="2" class="diff-lineno">Line 2:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact of Locking a session and Session Timeout'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact of Locking a session and Session Timeout'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact on Load Balancing'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact on Load Balancing'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td></tr>
</table>Mike.Dowhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=96&oldid=prevMike.Dow at 13:41, 25 July 20072007-07-25T13:41:59Z<p></p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr class="diff-title" lang="en">
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:41, 25 July 2007</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Line 1:</td>
<td colspan="2" class="diff-lineno">Line 1:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information on Timeouts'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information on Timeouts'''</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact of Locking a session and Session Timeout'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact of Locking a session and Session Timeout'''</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact on Load Balancing'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Impact on Load Balancing'''</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div></td></tr>
</table>Mike.Dowhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_Enterprise_EHR_Session_Timeouts&diff=95&oldid=prevMike.Dow: New page: '''Information on Timeouts''' There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inac...2007-07-25T13:41:19Z<p>New page: '''Information on Timeouts''' There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inac...</p>
<p><b>New page</b></p><div>'''Information on Timeouts'''<br />
There are two types of timeouts in the IDX Web Framework – Session Timeout and Session Pause Timeout. Session Timeout defines the number of minutes of inactivity until the user is logged out. When the user is logged out, all unsaved data will be saved. For example, a note that was created and data entered will be saved as the user is logged out. Session Pause Timeout defines the number of minutes of inactivity until the session is paused / locked.<br />
<br />
'''Impact of Locking a session and Session Timeout'''<br />
The following is based on my experience in one client’s production system. It appears as though the Session Timeout will be based on the time the user locked the session. I also noticed that the timeout was effectively doubled once the session was locked. Here’s an example. The system is set to timeout after 30 minutes of inactivity. Normally the user is logged out 30 minutes since their last activity in TouchWorks – “activity” means making some request to the web server, whether it means navigating to a new page or saving something in the chart. Let’s say the user locks their session 15 minutes after their last “activity”. They won’t be logged out until 60 minutes later, or 75 minutes since their last request to the web server.<br />
<br />
'''Impact on Load Balancing'''<br />
The above has an impact on the timeouts for load balancing. Without knowing this, it would make sense to setup a load balancer with sticky sessions to have a timeout of a value greater, and usually just a little bit greater, than the TouchWorks timeout – say 35 minutes if the timeout in TouchWorks is 30. The above scenario demonstrates that 35 minutes is far from sufficient – it should be greater than 90. In short, '''a load balancer should have a timeout of greater than 3x the timeout for TouchWorks.'''</div>Mike.Dow