Difference between revisions of "Application Troubleshooting"

Revision as of 19:43, 9 June 2010

CHART VIEWER

NOTES AND FORMS

PASSWORDS/PRESCRIBING

PATIENT BANNER

PERSONALIZATION

PHYSICIAN HOMEBASE

PREFERENCES

Flowsheets are not viewable? Make sure that the user has the General Preference Default Specialty ID has the users specialty defaulted.
Missing Supervising providers Name on scripts. Make sure that the General Preference Default Supervising Provider ID has a supervising providers name in it (at the user level) AND the Rx Supervision Required box must be checked under the Provider Detail II section of TWUSer Admin.

PRINTING

RX

REBOOTING

RESULTS

Unable to save or commit an item that is being manually resulted (e.g. urine dip). Try a different series of clicks (workflow).
Missing Lab Results?Lab results received on paper, but are not in EMR. Ensure that an order and/or the correct order is in the system for the result to attach to.

TASKS

Missing Task? Task was sent to directly to a user who did not get it. Make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them.
Unable to Renew or Renew with Changes from the task? Send Med Renewal tasks instead.

WARNINGS

@@ Line 13: / Line 13: @@
 *[[Max Results for Medcin Findings Search in Note]]
 *[[No note icon]] attached to the patient on the schedule, but the note is created.
-*[[Form did not change?]] Nothing happens when attempting to switch between the brief and comprehensive version of a form.  Check Note Admin to make sure that the two are linked.  Also note if the two forms only have subtle differences that might not be obvious.
+*[[Form did not change?]]
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 PASSWORDS/PRESCRIBING