Application Troubleshooting
Revision as of 19:42, 9 June 2010 by Litisha.Turner (talk | contribs)
CHART VIEWER
NOTES AND FORMS
- Max Results for Medcin Findings Search in Note
- No note icon attached to the patient on the shedule, but the note is created. Make sure that the note is attached to the appointment encounter. If attached to the wrong encounter, edit the note and hit the binocular icon in the upper right hand corner of the note to change to a different encounter.
- Form did not change? Nothing happens when attempting to switch between the brief and comprehensive version of a form. Check Note Admin to make sure that the two are linked. Also note if the two forms only have subtle differences that might not be obvious.
PASSWORDS/PRESCRIBING
PATIENT BANNER
PERSONALIZATION
PHYSICIAN HOMEBASE
PREFERENCES
- Flowsheets are not viewable? Make sure that the user has the General Preference Default Specialty ID has the users specialty defaulted.
- Missing Supervising providers Name on scripts. Make sure that the General Preference Default Supervising Provider ID has a supervising providers name in it (at the user level) AND the Rx Supervision Required box must be checked under the Provider Detail II section of TWUSer Admin.
PRINTING
RX
- TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
- Logging of DUR Warnings
- Unable to "edit" some meds? This option is only available if the med is "recorded".
REBOOTING
RESULTS
- Unable to save or commit an item that is being manually resulted (e.g. urine dip). Try a different series of clicks (workflow).
- Missing Lab Results?Lab results received on paper, but are not in EMR. Ensure that an order and/or the correct order is in the system for the result to attach to.
TASKS
- Missing Task? Task was sent to directly to a user who did not get it. Make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them.
- Unable to Renew or Renew with Changes from the task? Send Med Renewal tasks instead.
WARNINGS