Application Troubleshooting
Revision as of 17:17, 14 April 2016 by Litisha.Turner (talk | contribs) (→NOTES, FORMS AND DOCUMENTS)
ACI
- Missing Tabs
- Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?
- Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?
- Q: Why are some medications bolded in the ACI?
- Q: Why are some medications in italics?
- Q: How can active problems be added without assessing?
ALERTS (V11.2)
CARBON COPY cc
- carbon copy option is grayed out
- Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?
CAREGUIDES
- CareGuide button not available to select
- Q: How do I Remove Items from a CareGuide Template?
- Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?
- Q: How is the preference "Patient Education" used and what is it's behavior?
CHARGE
- Charge not crossing to encounter form
- E/M Coder Error: Exception Caught WSA..CONNREFUSED...
- E/M Coder not available from within the note
- Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter
- User unable to add modifier to charge
CHART VIEWER
- ChartViewer Freezes upon Re-connect via RDP
- Chart viewer unassigned items
- Where is the Recent Chart View?
CLINICAL DESKTOP
- Missing Floating Toolbar
- Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?
- Can't find a problem that has been entered in error
- How to show future encounters
- Resolve button not working
- Sequencing Site Locations
DAILY SCHEDULE
DRAGON
FAVORITES
- Favorites and Quicklist items not holding
- Items adding to favorites without user adding them
- How to copy favorites
INTERNET EXPLORER
FLOWSHEETS
- Flowsheets are not viewable?
- Q: Does a flowsheet have to be "orderable" in order to result an item within it?
- Q: Can anyone explain how I might cite in UNSOLICITED, interfaced results into Flowsheets?
- Q: What's the best way to search for a medication to add it to a flowsheet?
- Q: Why should I link problems to a flowsheet?
- Q: Can individual analytes be added to a flowsheet instead of entire panels?
MISCELLANEOUS
- Group to specialty mapping
- Concatenate Order/Results
- Are qChart and qAppt available in Call Processing
- System Broadcast Utility
NOTES, FORMS AND DOCUMENTS
Document Types
- Document security is on, but not working properly
- No note icon attached to the patient on the schedule, but the note is created.
- Note icon in schedule does not show check mark, even though note has been signed and finalized.
- Note displays in chart viewer as UNASSIGNED
- Q: Why doesn't "prompt user to route for further signature" work?
- Q: Why are document types missing from the document type dictionary even though end users can see the note templates attached to those document types?
Miscellaneous
- Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?
- Note signed and final but icon not checked on schedule
NAW
Noteforms and Symptom Forms
- Copy and paste an item in the Form builder workspace changes the item copied from
- Form did not change?
- Free text boxes not working, the cursor does not show up
- Free text section of note in "greek"
- HPI forms rendering with patient name when they did not before V11.2 upgrade
- Max Results for Medcin Findings Search in Note
- Medcin Finding Display Name wont wrap text
- Q: Can the lines on an amended note be removed from the output?
- Q: Why are some items on a Physical Exam form underlined, while others are not?
- Q: Why is every control on the page underlined only when form testing?
- Q: After switching from the Brief to Comprehensive version of a noteform, why can end users switch back to brief?
- Q: Why do noteforms seem to disappear from the search list after they are copied and renamed?
- Q: Why doesn't text align properly on output?
- Rendering/spacing incorrect when Medcin used in V11.4.1
- Dropdown List Error - V11.2
- Why are there duplicate symptom forms?
- What happened to the Radio Group Builder in V11.2
- Q: Can age and race populate in HPI noteforms?
- Q: Why doesn't copy forward work?
- Q: Can symptom forms be copied in note admin?
- Q: In 15.1, why are the noteforms cut off on the side?
- TIPS
Note Templates
- Copy forward from V11 Note
- "History" sections of Note are grayed out on input in V11.1.7
- Font size in a note form section is not displaying correctly.
- New note corrupted by "insert dictation marker" statements V11.1.6
- Note section missing option to Auto Config
- Plan section missing from note output V11.1.6
- Renaming the note output ONLY in Note Admin does not carry over to the user facing output
- Q: Is it possible to hide the List Header from a Note Output Template?
- Q: Invalidated note attached to appointment encounter. How to get correct note attached
- Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?
- Q: Why can't some users (all of the same specialty) see certain notes in the note selector?
- Q: Why doesn't the note show that it has been amended once a change has been made?
- Q: Why aren't the vitals pulling to the note input or output?
- Q: Why doesn't the family history, when sorted by Family Member, show on note output appropriately in V11.4.1?
- Q: Why aren't the secondary outputs filtering appropriately?
- Missing orders from PLAN section of note
- Remove invalidated note from appointment encounter
- Why doesn't provider have to sign all notes?
- Newly created note section is throwing errors
Symptoms
Text Macros (15.1)
Text Templates
- tabing through text template inserts five spaces into the text field then moves on
- Text templates not available in certain note sections
- Q: Is it possible to remove text template text from the accumulator?
Tips
- Users are able to type directly on a free text box in Note Admin and have that text display to end user and render in accumulator. This could be beneficial when building procedure forms.
- When adding delivered HPI forms as subforms, all applicable headers on the delivered HPI form must be changed from "inserts" to "none" in order for the data from those sections to render on the main form.
- Double clicking on the words associated with noteform controls will open up a free text box to document in so end users never have to feel "stuck" without a place to free text.
- Changing the font size used on a Noteform in Note Admin from 8.25 to 9 is very helpful to providers who are vision challenged, however going any larger than a 9 point font will remove the underscores associated with the free text portion of a control.
ORDERS
- Is it possible to change the default To Be Done Date from "today" to some other option?
- Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order
- Unable to see RPL filtering option in ACI - V11.2
- Can unauthorized immunizations be cancelled?
- Green Happy Face with Number
- Inherit Orders
- Is there a way to print future orders?
- Unable to Admin Med from scheduled order
PASSWORDS/PRESCRIBING
PATIENT BANNER
PERSONALIZATION
PHYSICIAN HOMEBASE
PREFERENCES
- Flowsheets are not viewable
- Missing Supervising providers Name on scripts
- Where is DUR Dose Checking
- Why is height entered in inches converting to feet and inches?
PRINTING
- Auto-print items missing
- Display Printer Comments
- Order requisition printing without orders on it
- Print Preview Settings
- Print Problem List option grayed out
- Unable to change document type for a given output when attempting to print
- Printing Picklists
RX
- Add Med Deferral Reason
- Logging of DUR Warnings
- Provider unable to order or renew meds
- Retail pharmacy wont hold when entered from Rx entry screen
- Temporary Deferral Completes Medication
- TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
- Unable to "edit" some meds
- Unable to write a script for a future date in V11.2 - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications
- Unreconciled meds notification
- How to verify RX actions
REBOOTING
RESULTS
- Missing Lab Results?
- Newly created vitals panel does not show up in the note output.
- Result flags grayed out
- Unable to save or commit an item that is being manually resulted (e.g. urine dip)
- Unable to change a result from text to picklist
- Verify Patient Result tasks come in assigned to provider “New Results”
SCAN
- Annotations wont stick
- Batch is locked and the unlock code is unknown
- How can the sequence of folders in 'Filer' be defaulted to alphabetical?
- How do we delete a document in TouchChart that is either a duplicate or a blank document?
- Scanned document is visible in the chart viewer but errors when attempting to print
- Disconnect Scan Sessions
SECURITY
TASKS
- Authorize order task received, but no order to authorize on worklist
- Missing Tasks
- Sign note task received, but note already signed
- Task added to Task Dictionary isn't available to end user
- Unable to Renew or Renew with Changes from the task
- Unable to reassign
- Verify Result task wont go away
- Corrupt Task and/or Worklist Views
USERS
- User showing in Admin but not TWAdmin
- How to change site in multi-org environment
- How to change user on lock screen
WARNINGS
- This record has been updated by another user. Please cancel your changes and reapply them
- WIP (work in progress) Error