Application Troubleshooting

CHART VIEWER

• ChartViewer Freezes upon Re-connect via RDP
• Chart viewer unassigned items

INTERNET EXPLORER

• Why does IE not open a new window?
• How can I have multiple IE sessions open on one computer?

PHYSICIAN HOMEBASE

• HomeBase Timeouts while user is active in TouchWorks

NOTE

• Max Results for Medcin Findings Search in Note

PASSWORDS/PRESCRIBING

• Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds?

PATIENT BANNER

• Patient banner

PRINTING

• Auto-print items missing
• Print Preview Settings

RX

• TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
• Logging of DUR Warnings

REBOOTING

• TouchWorks Reboot Process

WARNINGS

• This record has been updated by another user. Please cancel your changes and reapply them