Difference between revisions of "Call Processing"
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| − | [[ | + | [[Touchworks]] includes a Call Processing feature, which allows the user to document telephone calls received by the organization. The user can record information about the call and then route the information to the appropriate individual or team using the [[Touchworks]] tasking function. |
Questions to ask that will better help build text templates used within Call Processing. | Questions to ask that will better help build text templates used within Call Processing. | ||
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3. For each specific question - what are the potential answers? (again refer to the text template) | 3. For each specific question - what are the potential answers? (again refer to the text template) | ||
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| + | Other groups have shared their text templates through the Clincal Content Library (CCL). If you do not have access to this contact your account manager at Allscripts to obtain the form you must sign to obtain access. The URL for this site is: www.allscripts.com/ahcs/ccl/. Once you access this site you will be able to select Workflow Call Processing Templates (the last option on the drop down). You can export these to an excel spreadsheet will is importable through SSMT. | ||
Revision as of 14:59, 2 April 2010
Touchworks includes a Call Processing feature, which allows the user to document telephone calls received by the organization. The user can record information about the call and then route the information to the appropriate individual or team using the Touchworks tasking function.
Questions to ask that will better help build text templates used within Call Processing.
1. What are your top 10 calls that come in? (ie: medical complaints)
2. For each medical complaint what specific details does the clinical staff/provider need to know before calling the patient back to better identify the patients needs? (show example of fever text template delivered with the system)
3. For each specific question - what are the potential answers? (again refer to the text template)
Other groups have shared their text templates through the Clincal Content Library (CCL). If you do not have access to this contact your account manager at Allscripts to obtain the form you must sign to obtain access. The URL for this site is: www.allscripts.com/ahcs/ccl/. Once you access this site you will be able to select Workflow Call Processing Templates (the last option on the drop down). You can export these to an excel spreadsheet will is importable through SSMT.