Patient banner

Description

The patient banner is the information bar across the top of the clinical desktop that displays a patient's information as selected by the organization. This can include the patient's Medical Record Number (MRN), Date of Birth (DOB), Age, Sex, Email, Primary Care Physician (PCP), Primary Insurance (PriIns), Home Phone Number (HPhone), Allergies, Directives, Security, FYI comments, Note, Nicknames (AKA), Work Phone, Social Security Number, and other information as the client sees fit.

Restrictions

The patient banner will only display 9 fields if the screen resolution of the workstation running Touchworks is 800x600.

Patient Banner Configuration

To set up what information will be displayed on the patient banner:

1. Login as TWAdmin
2. Select the Utilities VTB
3. Select the Patient Banner Setup HTB
4. Add or remove appropriate fields
5. Save.

If checked, the "Display Patient Info in the Banner" checkbox at the bottom will insert an "i" icon on the patient banner that will display the patient's demographic information in a new window when clicked.

Troubleshooting

Problem

Patient Banner configuration is inconsistent between users.

To the user, it appears that some users see a different banner configuration that others. For example, one user may see the field name 'DOB' in the banner, and another user would not see this field name.

Cause

When using multiple web servers, it is possible for the patient banner configuration to be out of synch.

Solution

Using TWAdmin, login directly to each web servers dedicated IP address or name (e.g ASWEB1 and ASWEB2 instead of the virtual name 'ASWEB' and configure the banner as it should appear.

Issue

I would like the patient banner fields to display something different, for example Other2 to say C Phone

Solution

Navigate to the folder C:\Program Files\Allscripts Healthcare Solutions\TouchWorks Web\Works\Working\CustomBanner.xml

Open the file with a program that will allow you to edit the xml.

Change the value inbetween the <label> </label> tags to whatever you want. For example Other2 to Cellphone.

Note: This file must be copied to each web server! It may also get overwritten with upgrades so keep a backup of the XML file handy to reapply.

Note: If the xml values are edited, but the change is not immediately reflected in the patient banner, please review the permmissions for CustomBanner.xml and confirm that 'Everyone' has access to the file.

See screenshot below: