Patient Banner configuration is inconsistent between users.
To the user, it appears that some users see a different banner configuration that others. For example, one user may see the field name 'DOB' in the banner, and another user would not see this field name.
When using multiple web servers, it is possible for the patient banner configuration to be out of synch.
Using TWAdmin, login directly to each web servers dedicated IP address or name (e.g ASWEB1 and ASWEB2 instead of the virtual name 'ASWEB' and configure the banner as it should appear.
I would like the patient banner fields to display something different, for example Other2 to say C Phone
Navigate to the folder C:\Program Files\Allscripts Healthcare Solutions\TouchWorks Web\Works\Working\CustomBanner.xml
Open the file with a program that will allow you to edit the xml.
Change the value inbetween the <label> </label> tags to whatever you want. For example Other2 to Cellphone.
Note: This file must be copied to each web server! It may also get overwritten with upgrades so keep a backup of the XML file handy to reapply.