Print Preview Settings
There are several settings for print preview that can be adjusted, including: Timeout, RetryCount, RetryDelay and SupportWatermark as of v10.0.3. The descriptions as found in 10.0.3 for each are listed below. It's strongly recommended to confirm each setting is available and it's current description in the Web.Config (details in the Resolution section below)
Timeout: Total time in seconds that we will allow to execute
RetryCount: How many times we will attempt a retry within our session
RetryDelay: How many milliseconds we will wait between retries
SupportWatermark: Are we willing to show watermarks on our exports
You will need to edit the Web.Config for the Report Handler on each web server. This is typically found in C:\Program Files\Allscripts Healthcare Solutions\TouchWorks Web\AHSReportHandler. The settings will be found under the appSettings node, which is at the bottom of the Web.Config by default. Edit the value(s) and the changes will take affect immediately.