TouchWorks Dictate Setup

Setting Upload Destination

1. . In the Works database, execute the following SQL:Use Works Select * from site_config where type='receivedata'. The resulting records will provide the listed directory path of the upload destination relative to the web server (see string_col column).
2. . Verify that the directory listed exists (relative to the web server).
3. . If a correction is necessary, the following SQL Update can be used to change the value: Use Works update site_config set string_col='[REPLACE W/UPLOAD PATH]' where type='receivedata'
4. . Next, we must verify that the dictate processes are running with proper permissions. To do this view the Manage Computer console (right-click My Computer and select Manage). Drill down into Services and Applications >> Internet Information Services (IIS) >> Web Sites >> Default Web Site. This screen will present a list of Web Site services, scan the list and you should find 'TrxWeb'.
5. . Right-click on TrxWeb and select Properties, and select the Directory Security tab.
6. . On the Directory Security tab, press the Edit button under Authentication and access control. Important: please ensure that the username (including domain, in some cases) and password is correct. This information can be found in http://tops.allscripts.com (from within Allscripts network). Hit Ok and verify the password. Click Ok.
7. . Return to the Manage Computer console. Drill down into Services and Applications >> Internet Information Services (IIS) >> Application Pool. Identify TrxWebPool from the list and Righ-click. Select Recycle.
8. . Test the configuration. Close all open sessions of TouchWorks. Open the destination directory specified in step 3. Log back into Touchworks and using Dictation toolbar, test a dictation, and confirm that a xml and wav file are produced in the destination directory.