Troubleshooting Allscripts Web Controls

Description

This article is for assisting IT personnel with troubleshooting controls issues.

IMPORTANT NOTE

All controls need to be installed using ADMINISTRATIVE RIGHTS! Most organizations do not have Admin rights assigned
to their end users. Be sure to keep this in mind when attempting to install/modify controls!

Controls Installation Problems

Upon running the TWWebcontrols.msi you receive the following error.

Ensure that Visual C++ Redistributable 2005 is installed
Ensure that Visual C++ Redistributable 2008 is installed
From a command line run- regsvr32 c:\windows\system32\licmgr10.dll

Controls Uninstall Problems

There is a known issue with some newer v10 versions (10.2.5 - 10.2.7) where some of the web controls
may actually be newer than those delivered with v11. There are occasions where the uninstaller leaves some
controls behind; because they are newer the v11 Webcontrols won't overwrite them. This can cause numerous
issues within the application.

If you are on a newer version of v10

Make a manual removal script part of your push package that will remove all TW controls that may be left behind.
Ask your AHS or Galen tech resource for more information and sample script.

Controls Issues within the Application

This section will show you some errors that correspond to improperly installed or damaged controls.

Spell Check Control Issues

Check C:\WINDOWS\Downloaded Program Files for WSpell Spelling Checker Control

As of the writing of the article the correct version is 5,13,5,0

If the control is there run the following in a command line (must be an administrator).
regsvr32 c:\windows\system32\licmgr10.dll