Difference between revisions of "Troubleshooting with telnet"
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| − | *Next on the vendors interface server telnet to the IP address | + | *Next on the vendors interface server telnet to the IP address and port |
Revision as of 12:32, 24 May 2010
Using Telnet to Troubleshoot Connection Issues
Background
Sometimes when a vendor is unable to connect to an interface it is a networking issue between the client and vendor. A great way to troubleshoot this is by using telnet.
Process
- On the ConnectR server open the Command Prompt, and type in: telnet localhost "port number"
- Next on the vendors interface server telnet to the IP address and port
- Once you click enter the screen should go blank; this means you're connected.
- ConnectR status should change from Waiting to Connected
Explanation
If it works from the ConnectR machine and not the vendor, then it's a networking or firewall issue. If it doesn't work on ConnectR, then most likely the source interface is turned off or misconfigured.