Difference between revisions of "Utilizing Super Users"

Revision as of 15:49, 14 October 2010

SUPER USER SELECTION PROCESS AND ROLE

Purpose of the Super Users: To provide a support system within the department and are ambassadors and project liaisons of the EHR. Super Users are queried during the build process to provide input on system build decisions. They also assist in validating the current state workflows as well as assist in validating the new electronic workflows. Super Users provide a first point of contact within the department to answer questions. They also are very vital in providing peer to peer support. Super Users will be asked to provide feedback from their department to the EHR Team, both positive and negative feedback.

Selection Criteria: Super Users should be willing participants and selected based on their enthusiasm for technology and ability to relate to their peers, which means they should be approachable. They should also have the ability to dedicate additional time for meetings and training sessions. Individuals in “lead” roles are not always the best choice as they normally have their plates pretty full already.

Selection Process Each Site/Department must identify at least: One Clinical Super User and One Provider Super User (Physician or Mid-level)

Optional SuperUsers from additional roles: Front Desk Super User(s) HIM Super User(s) Revenue Cycle Super User(s)

Manager’s Involvement: Managers are welcome to participate in any and all Super User training and meetings. This participation proves to be beneficial in keeping Managers informed about the project.

Potential Super User Meetings: I. Super User Kick Off II. Involved with Testing III. Specialty specific build decision meetings IV. Weekly Calls (30 min) – Beginning One Week Pre-Go Live V. Additional Training specific to Phase being rolled out VI. Assist with Mock Training VII. Quarterly Super User Training Sessions to train on more advanced features as well as share “tips and tricks” of the system

“EACH OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”. Barbara Mikulski

@@ Line 1: / Line 1: @@
-                                         '''Super User/Super Doc Adoption'''
+'''SUPER USER SELECTION PROCESS AND ROLE'''
-Purpose:  The purpose of super users and super docs are to provide a support system within the department.  Super users are utilized during the build process to provide input on building the system.  They also assist in validating workflows.  Super users provide a first point of contact within the department.  Involvement of a Super Doc is vital as these individuals normally have different insight to build and user issues.  This also provides a peer to peer support for providers.
+Purpose of the Super Users: To provide a support system within the department and are ambassadors and project liaisons of the EHR.  Super Users are queried during the build process to provide input on system build decisions.  They also assist in validating the current state workflows as well as assist in validating the new electronic workflows.  Super Users provide a first point of contact within the department to answer questions.  They also are very vital in providing peer to peer support.  Super Users will be asked to provide feedback from their department to the EHR Team, both positive and negative feedback.
+Selection Criteria:  Super Users should be willing participants and selected based on their enthusiasm for technology and ability to relate to their peers, which means they should be approachable.  They should also have the ability to dedicate additional time for meetings and training sessions. Individuals in “lead” roles are not always the best choice as they normally have their plates pretty full already.
-Selection Process:  One Super User and One Super Doc per department, if department is large may want two and two.  We recommend you also consider assigning a Super User from the billing office and possibly front desk personnel (any other department affected by the EMR implementation).  Scan Super Users should be assigned as well.
+Selection Process Each Site/Department must identify at least:
+One Clinical Super User
+and
+One Provider Super User (Physician or Mid-level)
-Super users should be assigned based on their enthusiasm for technology and ability to dedicate some additional training/meetings time.
+Optional SuperUsers from additional roles:
+Front Desk Super User(s)
+HIM Super User(s)
+Revenue Cycle Super User(s)
-'''Process for Super User/Super Doc Adoption:'''
+Manager’s Involvement:  Managers are welcome to participate in any and all Super User training and meetings.  This participation proves to be beneficial in keeping Managers informed about the project.
-.	Hold a Super User/Super Doc Kick Off Meeting (agenda below)
+Potential Super User Meetings:
+I.   Super User Kick Off
+II.  Involved with Testing
+III. Specialty specific build decision meetings
+IV.  Weekly Calls (30 min) – Beginning One Week Pre-Go Live
+V.   Additional Training specific to Phase being rolled out
+VI.  Assist with Mock Training
+VII. Quarterly Super User Training Sessions to train on more advanced features as well as share “tips and tricks” of the system
-Super User/Super Doc Kick Off Agenda
-● Welcome!  {Welcome and Thanks for being involved, introduction of EMR Team}
+“EACH OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”.                       Barbara Mikulski
-● Overview of the Project  {Phase A, Phase I, Phase II – explain functions of each phase and reason for rolling out in phases}
-● Time Line and Roll Out schedule for the Clinic {review time line and departmental roll out)
-● Super User/Super Doc Role  {help in building of the system, including workflows, first point of contact for department, cheerleader for the project}
-.	Hold weekly super user meetings/calls for the following purpose:
-        a.	Relay changes to system – in turn the super user is expected to “share the wealth” and relay this information to their departments
-        b.	Allows an avenue for the super users to bring up questions or issues
-.	Hold quarterly super user training sessions to train on more advanced features as well as “tips and tricks” of the system
-.	Attend Super User Training sessions as well as one to two additional department training sessions prior to kick off.  This not only provides the super users with additional training necessary to answer questions, but they serve as an important part of support during training.  Super users can attest to workflow questions/issues specific to the department.
-'''Advantages to Super User Adoption:'''
-.	Huge benefit in having onsite assistance for end users
-.	Decrease support calls
-.	Provides an avenue to relay additional information/training post go live
-.	Spreads the load and allows for more brainstorming and trouble shooting
-.	Ensures SUCCESS in the EMR implementation project
-'''“EACH ONE OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”'''       Barbara Mikulski

Difference between revisions of "Utilizing Super Users"

Revision as of 15:49, 14 October 2010

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