Difference between revisions of "Utilizing Super Users"
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'''SUPER USER SELECTION PROCESS AND ROLE''' | '''SUPER USER SELECTION PROCESS AND ROLE''' | ||
| − | Purpose of the Super Users: To provide a support system within the department and are ambassadors and project liaisons of the EHR. Super Users are queried during the build process to provide input on system build decisions. They also assist in validating the current state workflows as well as assist in validating the new electronic workflows. Super Users provide a first point of contact within the department to answer questions. They also are very vital in providing peer to peer support. Super Users will be asked to provide feedback from their department to the EHR Team, both positive and negative feedback. | + | '''Purpose of the Super Users:''' To provide a support system within the department and are ambassadors and project liaisons of the EHR. Super Users are queried during the build process to provide input on system build decisions. They also assist in validating the current state workflows as well as assist in validating the new electronic workflows. Super Users provide a first point of contact within the department to answer questions. They also are very vital in providing peer to peer support. Super Users will be asked to provide feedback from their department to the EHR Team, both positive and negative feedback. |
| − | Selection Criteria: Super Users should be willing participants and selected based on their enthusiasm for technology and ability to relate to their peers, which means they should be approachable. They should also have the ability to dedicate additional time for meetings and training sessions. Individuals in “lead” roles are not always the best choice as they normally have their plates pretty full already. | + | '''Selection Criteria:''' Super Users should be willing participants and selected based on their enthusiasm for technology and ability to relate to their peers, which means they should be approachable. They should also have the ability to dedicate additional time for meetings and training sessions. Individuals in “lead” roles are not always the best choice as they normally have their plates pretty full already. |
| − | Selection Process Each Site/Department must identify at least: | + | '''Selection Process Each Site/Department must identify at least:''' |
One Clinical Super User | One Clinical Super User | ||
and | and | ||
One Provider Super User (Physician or Mid-level) | One Provider Super User (Physician or Mid-level) | ||
| − | Optional SuperUsers from additional roles: | + | '''Optional SuperUsers from additional roles:''' |
Front Desk Super User(s) | Front Desk Super User(s) | ||
HIM Super User(s) | HIM Super User(s) | ||
Revenue Cycle Super User(s) | Revenue Cycle Super User(s) | ||
| − | Manager’s Involvement: Managers are welcome to participate in any and all Super User training and meetings. This participation proves to be beneficial in keeping Managers informed about the project. | + | '''Manager’s Involvement:''' Managers are welcome to participate in any and all Super User training and meetings. This participation proves to be beneficial in keeping Managers informed about the project. |
| + | |||
| + | '''Potential Super User Meetings:''' | ||
| − | |||
I. Super User Kick Off | I. Super User Kick Off | ||
| + | |||
II. Involved with Testing | II. Involved with Testing | ||
| + | |||
III. Specialty specific build decision meetings | III. Specialty specific build decision meetings | ||
| + | |||
IV. Weekly Calls (30 min) – Beginning One Week Pre-Go Live | IV. Weekly Calls (30 min) – Beginning One Week Pre-Go Live | ||
| + | |||
V. Additional Training specific to Phase being rolled out | V. Additional Training specific to Phase being rolled out | ||
| + | |||
VI. Assist with Mock Training | VI. Assist with Mock Training | ||
| + | |||
VII. Quarterly Super User Training Sessions to train on more advanced features as well as share “tips and tricks” of the system | VII. Quarterly Super User Training Sessions to train on more advanced features as well as share “tips and tricks” of the system | ||
“EACH OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”. Barbara Mikulski | “EACH OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”. Barbara Mikulski | ||
Revision as of 15:50, 14 October 2010
SUPER USER SELECTION PROCESS AND ROLE
Purpose of the Super Users: To provide a support system within the department and are ambassadors and project liaisons of the EHR. Super Users are queried during the build process to provide input on system build decisions. They also assist in validating the current state workflows as well as assist in validating the new electronic workflows. Super Users provide a first point of contact within the department to answer questions. They also are very vital in providing peer to peer support. Super Users will be asked to provide feedback from their department to the EHR Team, both positive and negative feedback.
Selection Criteria: Super Users should be willing participants and selected based on their enthusiasm for technology and ability to relate to their peers, which means they should be approachable. They should also have the ability to dedicate additional time for meetings and training sessions. Individuals in “lead” roles are not always the best choice as they normally have their plates pretty full already.
Selection Process Each Site/Department must identify at least: One Clinical Super User and One Provider Super User (Physician or Mid-level)
Optional SuperUsers from additional roles: Front Desk Super User(s) HIM Super User(s) Revenue Cycle Super User(s)
Manager’s Involvement: Managers are welcome to participate in any and all Super User training and meetings. This participation proves to be beneficial in keeping Managers informed about the project.
Potential Super User Meetings:
I. Super User Kick Off
II. Involved with Testing
III. Specialty specific build decision meetings
IV. Weekly Calls (30 min) – Beginning One Week Pre-Go Live
V. Additional Training specific to Phase being rolled out
VI. Assist with Mock Training
VII. Quarterly Super User Training Sessions to train on more advanced features as well as share “tips and tricks” of the system
“EACH OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”. Barbara Mikulski