Difference between revisions of "V11 Upgrade FAQ"
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==DIFFERENCES BETWEEN v10 and v11== | ==DIFFERENCES BETWEEN v10 and v11== | ||
| − | [[What are the differences between v10 and v11?]] | + | *[[What are the differences between v10 and v11?]] |
==POPUP MESSAGE== | ==POPUP MESSAGE== | ||
| − | [[Q: How do I create a LogIn Pop-Up Message?]] | + | *[[Q: How do I create a LogIn Pop-Up Message?]] |
==NEW ICONS== | ==NEW ICONS== | ||
| − | [[Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?]] | + | *[[Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?]] |
| − | [[Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?]] | + | *[[Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?]] |
==GOLD DATABASE== | ==GOLD DATABASE== | ||
| − | [[Q: What is the Gold Database and where do I get it?]] | + | *[[Q: What is the Gold Database and where do I get it?]] |
==HOTKEYS== | ==HOTKEYS== | ||
| − | [[Q: Where do I find Control key sequences for triggering frequent actions via the keyboard?]] | + | *[[Q: Where do I find Control key sequences for triggering frequent actions via the keyboard?]] |
==SCHEDULE== | ==SCHEDULE== | ||
| − | [[Q: What is the max number of characters for Patient Location & Encounter Status in the schedule screen?]] | + | *[[Q: What is the max number of characters for Patient Location & Encounter Status in the schedule screen?]] |
==CLINICAL DESKTOP== | ==CLINICAL DESKTOP== | ||
| − | [[Q: Is there a way to add other icons to the top bar of the Clinical Desktop, such as New Task]] | + | *[[Q: Is there a way to add other icons to the top bar of the Clinical Desktop, such as New Task]] |
| − | [[Q: Is there a way to prevent users from customizing their Clinical Desktop Views?]] | + | *[[Q: Is there a way to prevent users from customizing their Clinical Desktop Views?]] |
| − | [[Q: What is the max number of characters for patient location in clinical toolbar?]] | + | *[[Q: What is the max number of characters for patient location in clinical toolbar?]] |
==CHART ALERTS== | ==CHART ALERTS== | ||
| − | [[Q: Are Chart Alerts Audit-able?]] | + | *[[Q: Are Chart Alerts Audit-able?]] |
| − | [[Q: How many characters can you put in a Chart Alert?]] | + | *[[Q: How many characters can you put in a Chart Alert?]] |
==CHARTVIEWER== | ==CHARTVIEWER== | ||
| − | [[Q: According to "Pre-Configuration and Certified Workflows Release Notes" (v11.1.1), there is supposed to be a new Chart Viewer view called "Recent Chart." why can't I find it?]] | + | *[[Q: According to "Pre-Configuration and Certified Workflows Release Notes" (v11.1.1), there is supposed to be a new Chart Viewer view called "Recent Chart." why can't I find it?]] |
| − | [[Review / Preview Items in Chart Viewer]] | + | *[[Review / Preview Items in Chart Viewer]] |
==ADD CLINICAL ITEMS (ACI)== | ==ADD CLINICAL ITEMS (ACI)== | ||
| − | [[Q: Is the Quicklist limited?]] | + | *[[Q: Is the Quicklist limited?]] |
| − | [[Add / Remove Entered for and Supervised by]] | + | *[[Add / Remove Entered for and Supervised by]] |
==CAREGUIDES== | ==CAREGUIDES== | ||
| − | [[Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?]] | + | *[[Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?]] |
| − | [[Q: Is it possible to move careguides from a test environment to a production environment]] | + | *[[Q: Is it possible to move careguides from a test environment to a production environment]] |
==HMP== | ==HMP== | ||
| − | [[Q: How do we create HMPs in v11?]] | + | *[[Q: How do we create HMPs in v11?]] |
| − | [[Q: What is the difference between the different HMP actions?|Q: What does "temporary deferral" and "permanent deferral mean"?]] | + | *[[Q: What is the difference between the different HMP actions?|Q: What does "temporary deferral" and "permanent deferral mean"?]] |
| − | [[Q: What is the difference between the different HMP actions?]] | + | *[[Q: What is the difference between the different HMP actions?]] |
| − | [[Q: Where does the word "Prospective" get defined - It appears in the Immunizations detail area near "ordered by"]] | + | *[[Q: Where does the word "Prospective" get defined - It appears in the Immunizations detail area near "ordered by"]] |
| − | [[Q: How is the "Item name" defined in Immunizations (in the Health Management Plan Window)?]] | + | *[[Q: How is the "Item name" defined in Immunizations (in the Health Management Plan Window)?]] |
| − | [[Q: How do we change the drop down in HMP - It currently populates "Immunizations Series"]] | + | *[[Q: How do we change the drop down in HMP - It currently populates "Immunizations Series"]] |
==FAVORITES== | ==FAVORITES== | ||
| − | [[Q: Specialty Favorites, CareGuides and the OCD]] | + | *[[Q: Specialty Favorites, CareGuides and the OCD]] |
| − | [[Q: Who will be loading the Specialty-specific Favorites into V11.1.1 - The Allscripts/Galen Upgrade Team or us?]] | + | *[[Q: Who will be loading the Specialty-specific Favorites into V11.1.1 - The Allscripts/Galen Upgrade Team or us?]] |
| − | [[Q: Does loading Specialty Favorites affect how favorites are populated for new users?]] | + | *[[Q: Does loading Specialty Favorites affect how favorites are populated for new users?]] |
| − | [[Changing Specialty Deletes Personal Favorites]] | + | *[[Changing Specialty Deletes Personal Favorites]] |
==NOTE== | ==NOTE== | ||
| − | [[Q: If two users edit a note at the same time, is there a warning message?]] | + | *[[Q: If two users edit a note at the same time, is there a warning message?]] |
| − | [[Q: The Application is not requiring I enter a password when I sign and finalize a note, why not?]] | + | *[[Q: The Application is not requiring I enter a password when I sign and finalize a note, why not?]] |
| − | [[Q: | + | *[[Q: We just upgraded from V10 to V11 in Test, why am I not finding Noteforms?]] |
| + | *[[Q: In V10 users were assigned a Signing Authority, but this functionality is controlled in v11 note with the Finalization Authority. If going live with v11 and still using v10 note, where do I setup Signing Authority?]] | ||
==PREFERENCES== | ==PREFERENCES== | ||
| − | [[Q: | + | *[[Q: When using Careguides, how is the preference "Patient Education" used and what is it's behavior?]] |
| − | [[In v10.2.4, the following three preferences are available: PrescribeAuthCII, PrescribeAuthCIIIoV and PrescribeAuthorization. I cannot find these same preferences in v11.1.2. Has their name changed?]] | + | *[[Q: In v10.2.4, the following three preferences are available: PrescribeAuthCII, PrescribeAuthCIIIoV and PrescribeAuthorization. I cannot find these same preferences in v11.1.2. Has their name changed?]] |
==WORKLIST== | ==WORKLIST== | ||
| − | [[Q: Why do the worklist names have a -1 after them]] | + | *[[Q: Why do the worklist names have a -1 after them]] |
| − | [[Q: Why am I getting an SSMT error when I try to assign worklist views to users? The error says: Clinical Desktop View does not exisit.]] | + | *[[Q: Why am I getting an SSMT error when I try to assign worklist views to users? The error says: Clinical Desktop View does not exisit.]] |
| − | [[Q: Will tasks, such as results verification, appear on the Task list and on the Worklist]] | + | *[[Q: Will tasks, such as results verification, appear on the Task list and on the Worklist]] |
==VITALS== | ==VITALS== | ||
| − | [[Q:How many Picklists can you have?]] | + | *[[Q:How many Picklists can you have?]] |
| − | [[Q:Is there an Audit Trail for Vitals]] | + | *[[Q:Is there an Audit Trail for Vitals]] |
==MEDICATION == | ==MEDICATION == | ||
| − | [[Q: Our workflow for administering Meds in the office is not working, nurses are not able to administer until after the physician has authorized it]] | + | *[[Q: Our workflow for administering Meds in the office is not working, nurses are not able to administer until after the physician has authorized it]] |
| − | [[Q: Does the Dispense Sample action create a task?]] | + | *[[Q: Does the Dispense Sample action create a task?]] |
| − | [[Q: Can scheduled meds send a task?]] | + | *[[Q: Can scheduled meds send a task?]] |
| − | [[Q: Why does a nurse have access to change both ordered by and managed by when sending a refill request to an MD other than the original prescriber? Which one is the appropriate one to change?]] | + | *[[Q: Why does a nurse have access to change both ordered by and managed by when sending a refill request to an MD other than the original prescriber? Which one is the appropriate one to change?]] |
| − | [[Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds?]] | + | *[[Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds?]] |
| − | [[FirstFill]] | + | *[[FirstFill]] |
==IMMUNIZATIONS== | ==IMMUNIZATIONS== | ||
| − | [[Q:The following fields on the Manage Immunizations screen used to automatically default to the values that were last entered for that particular vaccine (no matter who the patient was): Dose, Route, Site, Manufacturer and Lot #. In v11.1.1, these are blank. How do we get them to default?]] | + | *[[Q:The following fields on the Manage Immunizations screen used to automatically default to the values that were last entered for that particular vaccine (no matter who the patient was): Dose, Route, Site, Manufacturer and Lot #. In v11.1.1, these are blank. How do we get them to default?]] |
==ALLERGIES== | ==ALLERGIES== | ||
| − | [[Adding Med Allergies]] | + | *[[Adding Med Allergies]] |
| − | [[Contrast, IVP, IV Contrast]] | + | *[[Contrast, IVP, IV Contrast]] |
==LABS== | ==LABS== | ||
| − | [[Q: Set default performing location for in-house labs]] | + | *[[Q: Set default performing location for in-house labs]] |
==PAT (Physician Administration Tool)== | ==PAT (Physician Administration Tool)== | ||
| − | [[Q: When and How to use Exploding Sets]] | + | *[[Q: When and How to use Exploding Sets]] |
| − | [[Q: How do I change the action type on an Active Med]] | + | *[[Q: How do I change the action type on an Active Med]] |
==SECURITY== | ==SECURITY== | ||
| − | [[V11 Only Security Gates| Q: What are the Security Gates that are new to V11?]] | + | *[[V11 Only Security Gates| Q: What are the Security Gates that are new to V11?]] |
| − | [[Q: How does provider schedule security work?]] | + | *[[Q: How does provider schedule security work?]] |
| − | [[Q:In v11 there is a Security Setting of Document - Invalidate which applies to all Documents. How do I give Invalidate Note privileges to a user without allowing them to invalidate all Documents?]] | + | *[[Q:In v11 there is a Security Setting of Document - Invalidate which applies to all Documents. How do I give Invalidate Note privileges to a user without allowing them to invalidate all Documents?]] |
==ORDER (not using interfaces)== | ==ORDER (not using interfaces)== | ||
| − | [[Q: In our V10 System we were not using the Order module. Now in V11, our providers can see orderable items and click there. How do we handle this?]] | + | *[[Q: In our V10 System we were not using the Order module. Now in V11, our providers can see orderable items and click there. How do we handle this?]] |
| − | [[Q: Print Picklists]] | + | *[[Q: Print Picklists]] |
| − | [[Lock PCP]] | + | *[[Lock PCP]] |
==PATIENT EDUCATION== | ==PATIENT EDUCATION== | ||
| − | [[Q: How do we load patient education?]] | + | *[[Q: How do we load patient education?]] |
==PASSWORDS== | ==PASSWORDS== | ||
| − | [[Q: Is the intended behavior to make a nurse enter a password when creating a new rx or is it optional? We can turn the Preference off, but want to know what is recommended.]] | + | *[[Q: Is the intended behavior to make a nurse enter a password when creating a new rx or is it optional? We can turn the Preference off, but want to know what is recommended.]] |
| − | [[Q: Will passwords change on Go-Live Monday?]] | + | *[[Q: Will passwords change on Go-Live Monday?]] |
==USERS== | ==USERS== | ||
| − | [[Change User Name|How do I change a users name?]] | + | *[[Change User Name|How do I change a users name?]] |
| − | [[What do I load in the Code field?]] | + | *[[What do I load in the Code field?]] |
==MORE THAN ONE OPEN SESSION== | ==MORE THAN ONE OPEN SESSION== | ||
| − | Q: | + | *[[Q: How can I have multiple IE sessions open on one computer?]] |
==DICTATE== | ==DICTATE== | ||
| − | [[Q. Where is my Dictate column on my schedule?]] | + | *[[Q. Where is my Dictate column on my schedule?]] |
==FLOWSHEETS== | ==FLOWSHEETS== | ||
| − | [[Allow users (not user-providers) to view Flowsheets]] | + | *[[Allow users (not user-providers) to view Flowsheets]] |
==SPECIALTIES== | ==SPECIALTIES== | ||
| − | [[Custom Specialties]] | + | *[[Custom Specialties]] |
Latest revision as of 18:14, 24 October 2011
DIFFERENCES BETWEEN v10 and v11
POPUP MESSAGE
NEW ICONS
- Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?
- Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?
GOLD DATABASE
HOTKEYS
SCHEDULE
CLINICAL DESKTOP
- Q: Is there a way to add other icons to the top bar of the Clinical Desktop, such as New Task
- Q: Is there a way to prevent users from customizing their Clinical Desktop Views?
- Q: What is the max number of characters for patient location in clinical toolbar?
CHART ALERTS
CHARTVIEWER
- Q: According to "Pre-Configuration and Certified Workflows Release Notes" (v11.1.1), there is supposed to be a new Chart Viewer view called "Recent Chart." why can't I find it?
- Review / Preview Items in Chart Viewer
ADD CLINICAL ITEMS (ACI)
CAREGUIDES
- Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?
- Q: Is it possible to move careguides from a test environment to a production environment
HMP
- Q: How do we create HMPs in v11?
- Q: What does "temporary deferral" and "permanent deferral mean"?
- Q: What is the difference between the different HMP actions?
- Q: Where does the word "Prospective" get defined - It appears in the Immunizations detail area near "ordered by"
- Q: How is the "Item name" defined in Immunizations (in the Health Management Plan Window)?
- Q: How do we change the drop down in HMP - It currently populates "Immunizations Series"
FAVORITES
- Q: Specialty Favorites, CareGuides and the OCD
- Q: Who will be loading the Specialty-specific Favorites into V11.1.1 - The Allscripts/Galen Upgrade Team or us?
- Q: Does loading Specialty Favorites affect how favorites are populated for new users?
- Changing Specialty Deletes Personal Favorites
NOTE
- Q: If two users edit a note at the same time, is there a warning message?
- Q: The Application is not requiring I enter a password when I sign and finalize a note, why not?
- Q: We just upgraded from V10 to V11 in Test, why am I not finding Noteforms?
- Q: In V10 users were assigned a Signing Authority, but this functionality is controlled in v11 note with the Finalization Authority. If going live with v11 and still using v10 note, where do I setup Signing Authority?
PREFERENCES
- Q: When using Careguides, how is the preference "Patient Education" used and what is it's behavior?
- Q: In v10.2.4, the following three preferences are available: PrescribeAuthCII, PrescribeAuthCIIIoV and PrescribeAuthorization. I cannot find these same preferences in v11.1.2. Has their name changed?
WORKLIST
- Q: Why do the worklist names have a -1 after them
- Q: Why am I getting an SSMT error when I try to assign worklist views to users? The error says: Clinical Desktop View does not exisit.
- Q: Will tasks, such as results verification, appear on the Task list and on the Worklist
VITALS
MEDICATION
- Q: Our workflow for administering Meds in the office is not working, nurses are not able to administer until after the physician has authorized it
- Q: Does the Dispense Sample action create a task?
- Q: Can scheduled meds send a task?
- Q: Why does a nurse have access to change both ordered by and managed by when sending a refill request to an MD other than the original prescriber? Which one is the appropriate one to change?
- Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds?
- FirstFill
IMMUNIZATIONS
ALLERGIES
LABS
PAT (Physician Administration Tool)
SECURITY
- Q: What are the Security Gates that are new to V11?
- Q: How does provider schedule security work?
- Q:In v11 there is a Security Setting of Document - Invalidate which applies to all Documents. How do I give Invalidate Note privileges to a user without allowing them to invalidate all Documents?
ORDER (not using interfaces)
- Q: In our V10 System we were not using the Order module. Now in V11, our providers can see orderable items and click there. How do we handle this?
- Q: Print Picklists
- Lock PCP
PATIENT EDUCATION
PASSWORDS
- Q: Is the intended behavior to make a nurse enter a password when creating a new rx or is it optional? We can turn the Preference off, but want to know what is recommended.
- Q: Will passwords change on Go-Live Monday?