V11 Upgrade FAQ

POPUP MESSAGE

Q: How do I create a LogIn Pop-Up Message?

NEW ICONS

Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?

Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?

GOLD DATABASE

Q: What is the Gold Database and where do I get it?

HOTKEYS

Q: Where do I find Control key sequences for triggering frequent actions via the keyboard?

SCHEDULE

Q: What is the max number of characters for Patient Location & Encounter Status in the schedule screen?

CLINICAL DESKTOP

Q: Is there a way to add other icons to the top bar of the Clinical Desktop, such as New Task

Q: Is there a way to prevent users from customizing their Clinical Desktop Views?

Q: What is the max number of characters for patient location in clinical toolbar?

CHART ALERTS

Q: Are Chart Alerts Audit-able?

Q: How many characters can you put in a Chart Alert?

CHARTVIEWER

Q: According to "Pre-Configuration and Certified Workflows Release Notes" (v11.1.1), there is supposed to be a new CharViewer view called "Recent Chart." why can't I find it?

ADD CLINICAL ITEMS (ACI)

Q: Is the Quicklist limited?

CAREGUIDES

Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?

HMP

Q: How do we create HMPs in v11?

Q: What does "temporary deferral" and "permanent deferral mean"?

Q: What is the difference between the different HMP actions?

Q: Where does the word "Prospective" get defined - It appears in the Immunizations detail area near "ordered by"

Q: How is the "Item name" defined in Immunizations (in the Health Management Plan Window)?

Q: How do we change the drop down in HMP - It currently populates "Immunizations Series"

FAVORITES

Q: Specialty Favorites, CareGuides and the OCD

Q: Who will be loading the Specialty-specific Favorites into V11.1.1 - The Allscripts/Galen Upgrade Team or us?

Q: Does loading Specialty Favorites affect how favorites are populated for new users?

NOTE

Q: If two users edit a note at the same time, is there a warning message?

Q: The Application is not requiring I enter a password when I sign and finalize a note, why not?

Q: We just upgraded from V10 to V11 in Test, why am I not finding Noteforms?

PREFERENCES

Q: When using Careguides, how is the preference "Patient Education" used and what is it's behavior?

In v10.2.4, the following three preferences are available: PrescribeAuthCII, PrescribeAuthCIIIoV and PrescribeAuthorization. I cannot find these same preferences in v11.1.2. Has their name changed?

WORKLIST

Q: Why do the worklist names have a -1 after them

Q: Why am I getting an SSMT error when I try to assign worklist views to users? The error says: Clinical Desktop View does not exisit.

Q: Will tasks, such as results verification, appear on the Task list and on the Worklist VITALS

Q:How many Picklists can you have?

Q:Is there an Audit Trail for Vitals

MEDICATION

Q: Our workflow for administering Meds in the office is not working, nurses are not able to administer until after the physician has authorized it

Q: Does the Dispense Sample action create a task?

Q: Can scheduled meds send a task?

Q: Why does a nurse have access to change both ordered by and managed by when sending a refill request to an MD other than the original prescriber? Which one is the appropriate one to change?

Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds?

IMMUNIZATIONS

Q:The following fields on the Manage Immunizations screen used to automatically default to the values that were last entered for that particular vaccine (no matter who the patient was): Dose, Route, Site, Manufacturer and Lot #. In v11.1.1, these are blank. How do we get them to default?

LABS

Q: Set default performing location for in-house labs

PAT (Physician Administration Tool)

Q: When and How to use Exploding Sets

Q: How do I change the action type on an Active Med

SECURITY

Q: What are the Security Gates that are new to V11?

Q: How does provider schedule security work?

Q:In v11 there is a Security Setting of Document - Invalidate which applies to all Documents. How do I give Invalidate Note privileges to a user without allowing them to invalidate all Documents?

ORDER (not using interfaces)

Q: In our V10 System we were not using the Order module. Now in V11, our providers can see orderable items and click there. How do we handle this?

Q: Print Picklists

PATIENT EDUCATION

Q: How do we load patient education?

PASSWORDS

Q: Is the intended behavior to make a nurse enter a password when creating a new rx or is it optional? We can turn the Preference off, but want to know what is recommended.

USERS

Q: Will passwords change on Go-Live Monday?

How do I change a users name?

What do I load in the Code field?

MORE THAN ONE OPEN SESSION

Q:How can I have multiple IE sessions open on one computer?