V11 Upgrade Introduction

V11 Upgrade Introduction and Overview

The upgrade of a system from Touchworks V10.x to Touchworks V11.x (Allscripts EHR 11.x) is not only a big change in the look and feel of the software itself, it is also a a large undertaking for your organization. The upgrade to V11 is a process can take as long as six to seven months from beginning to end. The Upgrade process begins with your team and your Allscripts Account manager working together to initiate the process, complete prerequisites and a health check of your system.

After the health check is complete and your system has the green light to move forward, you are connected with your Upgrade team which may be provided by Allscripts, by Galen or a team with resources from both. The Upgrade team will consist of a Project Manager, an Upgrade Consultant, an Upgrade Tech and an Interface Tech. This team will be connected to your upgrade through the entire process and will help to support your organization's team in making a smooth transition to V11.

Your organization will also have to pull together your own team to support the upgrade. Your team should include: a Project manager, a Technical Analyst/Manager, Systems Analysts, Training Coordinators, Physician Champions and Clinical Super Users. This team will work together with the Galen/Allscripts Upgrade team throughout the process of the upgrade.

The Galen/Allscripts team will have knowledge and experience working with V11 Upgrades in a variety of settings from single organization settings to large MSOs. Your team will provide critical information about how you utilize the system, your clinical needs and how your practice setting will influence the build of the system. We will work together to make the upgrade a success and configure the system to best meet the needs of your users.

Helpful Links

• Upgrade Documents Guide This page is a guide to documents that you may have received from your Account Manager or Upgrade Consultant as attachments to emails in the early weeks of getting ready for your upgrade
• Upgrade Timeline and Dependencies
• System Administrator Resources
• Allscripts Resources Describes the recorded trainings and other online resources and where to find them. Should be reviewed prior to test upgrade and can be used to augment the Galen wiki during the build. If you have a question, please check the wiki BW article first as we will place any new developments there.
• Getting ready for Upgrade outlines tasks to complete before your onsite visit
• Upgrade Interface Enablement and Validation
• Keeping the Test and Live Environments in Sync
• Create Role-Based Test Users
• V11 Build Workbook (BW) Has an article for each task in the build / configuration
• Issue Reporting for v11 Upgrade
• Sample Issue Submission Form
• End User Training shows you where to find the end user training materials mentioned in your contract
• Provider Schedule Reduction