ConnectR System Service does not show

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
Jump to navigation Jump to search


Bottom part of ConnectR monitor/status screen is missing. Cannot start or stop services ConnectR System Service Missing.jpg

Resolution 1

In IIS, ensure that the authentication user under both the virtual directory and app pool have proper administrative access on the server and have the correct passw0rd specified ConnectR System Service Missing2.jpg ConnectR System Service Missing3.jpg

Resolution 2

Ensure that Internet Explorer has the appropriate browser settings set - specifically enabling "Initialize and script ActiveX controls not marked as safe for scripting"
ConnectR IE ActiveX.jpg