EEHR Login Window Problems

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
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The Touchworks EHR login screen becomes stuck in a loop of opening and closing.


  1. Launch Internet Explorer
  2. Go to "Tools" > "Manage Add-ons"
    EEHR login window loop 01.png
  3. Look for the "IDXHlprObj" class, and ensure it is enabled. If it is disabled, click on the "Enable" button to enable it.
    EEHR login window loop 02.png
  4. Go to "Tools" > "Internet Options"
  5. Select the "Advanced" tab, and ensure that the "Enable third party browser extensions" option is checked
    EEHR login window loop 03.png