Training Tips

• Teach them one way the first time, then let them find other ways as they go.
• Have Super Users attend more than one training class.
• Train Medications Resend vs. Renew (sticking point for end-users)
• Consider incorporating customer service skills in your training
• Create Role Based Curriculum
• Certify your end users
• Play the "Blind as a Bat" game, where one person drives the computer with the other user sitting with their back to the screen and instructing the driver.
• Spot check/audit items trained post go live.