Training Tips

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
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  • Teach them one way the first time, then let them find other ways as they go.
  • Have Super Users attend more than one training class.
  • Train Medications Resend vs. Renew (sticking point for end-users)
  • Consider incorporating customer service skills in your training
  • Create Role Based Curriculum
  • Certify your end users
  • Play the "Blind as a Bat" game, where one person drives the computer with the other user sitting with their back to the screen and instructing the driver.
  • Spot check/audit items trained post go live.