User showing in Admin but not TWAdmin

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
Jump to navigation Jump to search

The user has the appropriate system connections, is defaulted to the right system , is connected to the correct org, looks fine when extracted via SSMT, BUT is not showing in TWUserAdmin (by first name, last name, or username). Re-creating the user gives the message that the user name already exists. Also, the user can log in and work perfectly fine in the system.

Could be a database problem. Delete from the database and rebuild the user. Could also try using SSMT to reload the user.


Back to Application Troubleshooting