Patient Portal: Unsolicited Messages Configuration

Allscripts EHR allows patients to send unsolicited messages to providers through the patient portal.

To enable the use of unsolicited messages through the Portal system administrators must:

A) Allow eReply to Patient

• 1. Log into TWAdmin

• 2. Navigate to dictionaries

• 3. Select the Document Type from the drop down picklist

• 4. Select the Document Type going to be used for messages

• 5. In General Properties II, Check the box Allow eReply to Patient

B) If using V10 Note the Enable eReply option must be selected in the Note Definition.

• 1. Log into TWAdmin

• 2. Navigate to V10 note Admin

• 3. Select the Manage Note Definition tab

• 4. Select appropriate document type

• 5. Click Edit

• 6. A Note Definition dialog box will populate. Select Enable eReply

NOTE: this will only appear when the Document Type has been marked to Allow eReply to Patient (step 1).

NOTE: The user must have the same or high finalization authority as the document type in order to send an eReply.