Q: In our V10 System we were not using the Order module. Now in V11, our providers can see orderable items and click there. How do we handle this?

If you have not implemented order through a paper process or interface process, the ideal way to handle this situation is to set your orderable items to Auto-Complete and Record. This allows your providers to click on the orderable item to make the order a part of the client record. Providers will need to be trained to know that they still need to continue their paper workflow for placing orders.

If this step is not completed, when providers click on orders in the ACI, unresolved orders will be created in the TW Database that will stay in the system.