Difference between revisions of "User showing in Admin but not TWAdmin"

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
Jump to navigation Jump to search
(Created page with 'The user has the appropriate system connections, is defaulted to the right system , is connected to the correct org, looks fine when extracted via SSMT, BUT is not showing in TWU…')
 
 
(2 intermediate revisions by 2 users not shown)
Line 1: Line 1:
The user has the appropriate system connections, is defaulted to the right system , is connected to the correct org, looks fine when extracted via SSMT, BUT is not showing in TWUserAdmin (by first name, last name, or username).  Re-creating the user gives the message that the user name already exists. exists.  Also, the user can log in and work perfectly fine in the system.   
+
The user has the appropriate system connections, is defaulted to the right system , is connected to the correct org, looks fine when extracted via SSMT, BUT is not showing in TWUserAdmin (by first name, last name, or username).  Re-creating the user gives the message that the user name already exists.  Also, the user can log in and work perfectly fine in the system.   
 +
<br>
 +
<br>
 +
Could be a database problem.  Delete from the database and rebuild the user.  Could also try using SSMT to reload the user.
  
Could be a database problem.  Delete from the database and rebuild the user.  Could also try using SSMT to reload the user.
+
 
 +
==Links==
 +
Back to [[Application Troubleshooting]]

Latest revision as of 19:14, 30 April 2018

The user has the appropriate system connections, is defaulted to the right system , is connected to the correct org, looks fine when extracted via SSMT, BUT is not showing in TWUserAdmin (by first name, last name, or username). Re-creating the user gives the message that the user name already exists. Also, the user can log in and work perfectly fine in the system.

Could be a database problem. Delete from the database and rebuild the user. Could also try using SSMT to reload the user.


Links

Back to Application Troubleshooting