Application Troubleshooting

ACI

• Missing Tabs

CAREGUIDES

• CareGuide button not available to select

CHARGE

• E/M Coder not available from within the note
• User unable to add modifier to charge
• Charge not crossing to encounter form
• E/M Coder Error: Exception Caught WSA..CONNREFUSED...

CHART VIEWER

• ChartViewer Freezes upon Re-connect via RDP
• Chart viewer unassigned items

CLINICAL DESKTOP

• Missing Floating Toolbar

DRAGON

• Sections of the dictated text are blacked out

INTERNET EXPLORER

• Why does IE not open a new window?
• How can I have multiple IE sessions open on one computer?

FAVORITES

• Favorites and Quicklist items not holding
• Items adding to favorites without user adding them

NOTES AND FORMS

• Max Results for Medcin Findings Search in Note
• No note icon attached to the patient on the schedule, but the note is created.
• Form did not change?
• Font size in a note form section is not displaying correctly.
• Note displays in chart viewer as UNASSIGNED
• Note section missing option to Auto Config
• Medcin Finding Display Name wont wrap text
• Text templates not available in certain note sections
• Plan section missing from note output V11.1.6
• New note corrupted by "insert dictation marker" statements V11.1.6
• Free text section of note in "greek"

PASSWORDS/PRESCRIBING

• Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds

PATIENT BANNER

• Patient banner

PERSONALIZATION

• User favorites adding automatically

PHYSICIAN HOMEBASE

• HomeBase Timeouts while user is active in TouchWorks

PREFERENCES

• Flowsheets are not viewable
• Missing Supervising providers Name on scripts
• Where is DUR Dose Checking

PRINTING

• Auto-print items missing
• Print Preview Settings
• Print Problem List option grayed out
• Order requisition printing without orders on it

RX

• TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
• Logging of DUR Warnings
• Unable to "edit" some meds
• Provider unable to order or renew meds
• Temporary Deferral Completes Medication
• Add Med Deferral Reason
• Retail pharmacy wont hold when entered from Rx entry screen

REBOOTING

• TouchWorks Reboot Process

RESULTS

• Unable to save or commit an item that is being manually resulted (e.g. urine dip)
• Missing Lab Results?
• Unable to change a result from text to picklist
• Result flags grayed out
• Verify Patient Result tasks come in assigned to provider “New Results”

SECURITY

• Granting or Not Granting Enterprise Access

TASKS

• Missing Tasks
• Unable to Renew or Renew with Changes from the task
• Verify Result task wont go away
• Task added to Task Dictionary isnt available to end user
• Unable to reassign
• Sign note task received, but note already signed
• Authorize order task received, but no order to authorize on worklist

USERS

• User showing in Admin but not TWAdmin

WARNINGS

• This record has been updated by another user. Please cancel your changes and reapply them
• WIP (work in progress) Error