Difference between revisions of "Application Troubleshooting"
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| Line 1: | Line 1: | ||
| − | ACI | + | ==ACI== |
| − | |||
*[[Missing Tabs]] | *[[Missing Tabs]] | ||
*[[Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?]] | *[[Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?]] | ||
| − | + | ==CAREGUIDES== | |
| − | CAREGUIDES | ||
| − | |||
*[[CareGuide button not available to select]] | *[[CareGuide button not available to select]] | ||
| − | CHARGE | + | ==CHARGE== |
| − | |||
*[[E/M Coder not available from within the note]] | *[[E/M Coder not available from within the note]] | ||
*[[User unable to add modifier to charge]] | *[[User unable to add modifier to charge]] | ||
| Line 14: | Line 10: | ||
*[[E/M Coder Error: Exception Caught WSA..CONNREFUSED...]] | *[[E/M Coder Error: Exception Caught WSA..CONNREFUSED...]] | ||
*[[Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter]] | *[[Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter]] | ||
| − | + | ==CHART VIEWER== | |
| − | CHART VIEWER | ||
| − | |||
*[[ChartViewer Freezes upon Re-connect via RDP]] | *[[ChartViewer Freezes upon Re-connect via RDP]] | ||
*[[Chart viewer unassigned items]] | *[[Chart viewer unassigned items]] | ||
| − | + | ==CLINICAL DESKTOP== | |
| − | CLINICAL DESKTOP | ||
| − | |||
*[[Missing Floating Toolbar]] | *[[Missing Floating Toolbar]] | ||
| − | + | ==DRAGON== | |
| − | DRAGON | ||
| − | |||
*[[Sections of the dictated text are blacked out]] | *[[Sections of the dictated text are blacked out]] | ||
| − | + | ==FAVORITES== | |
| − | FAVORITES | ||
| − | |||
*[[Favorites and Quicklist items not holding]] | *[[Favorites and Quicklist items not holding]] | ||
*[[Items adding to favorites without user adding them]] | *[[Items adding to favorites without user adding them]] | ||
| − | + | ==[[Explorer|INTERNET EXPLORER]]== | |
| − | [[Explorer|INTERNET EXPLORER]] | ||
| − | |||
*[[Why does IE not open a new window?]] | *[[Why does IE not open a new window?]] | ||
*[[How can I have multiple IE sessions open on one computer?]] | *[[How can I have multiple IE sessions open on one computer?]] | ||
| − | + | ==FLOWSHEETS== | |
| − | FLOWSHEETS | ||
| − | |||
*[[Q: What's the best way to search for a medication to add it to a flowsheet?]] | *[[Q: What's the best way to search for a medication to add it to a flowsheet?]] | ||
*[[Q: Does a flowsheet have to be "orderable" in order to result an item within it?]] | *[[Q: Does a flowsheet have to be "orderable" in order to result an item within it?]] | ||
| − | + | ==NOTES, FORMS AND DOCUMENTS== | |
| − | NOTES, FORMS AND DOCUMENTS | ||
| − | |||
*[[Max Results for Medcin Findings Search in Note]] | *[[Max Results for Medcin Findings Search in Note]] | ||
*[[No note icon attached to the patient on the schedule, but the note is created.]] | *[[No note icon attached to the patient on the schedule, but the note is created.]] | ||
| Line 69: | Line 51: | ||
*[[HPI forms rendering with patient name when they did not before V11.2 upgrade]] | *[[HPI forms rendering with patient name when they did not before V11.2 upgrade]] | ||
*[[Q: Why doesn't "prompt user to route for further signature" work?]] | *[[Q: Why doesn't "prompt user to route for further signature" work?]] | ||
| − | + | ==ORDERS== | |
| − | ORDERS | ||
| − | |||
*[[Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order]] | *[[Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order]] | ||
*[[Unable to see RPL filtering option in ACI - V11.2]] | *[[Unable to see RPL filtering option in ACI - V11.2]] | ||
| − | + | ==PASSWORDS/PRESCRIBING== | |
| − | PASSWORDS/PRESCRIBING | ||
| − | |||
*[[Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds]] | *[[Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds]] | ||
| − | + | ==PATIENT BANNER== | |
| − | PATIENT BANNER | ||
| − | |||
*[[Patient banner]] | *[[Patient banner]] | ||
| − | + | ==PERSONALIZATION== | |
| − | PERSONALIZATION | ||
* [[User favorites adding automatically]] | * [[User favorites adding automatically]] | ||
| − | + | ==PHYSICIAN HOMEBASE== | |
| − | PHYSICIAN HOMEBASE | ||
| − | |||
*[[HomeBase Timeouts while user is active in TouchWorks]] | *[[HomeBase Timeouts while user is active in TouchWorks]] | ||
| − | + | ==PREFERENCES== | |
| − | PREFERENCES | ||
| − | |||
*[[Flowsheets are not viewable]] | *[[Flowsheets are not viewable]] | ||
*[[Missing Supervising providers Name on scripts]] | *[[Missing Supervising providers Name on scripts]] | ||
*Where is [[DUR Dose Checking]] | *Where is [[DUR Dose Checking]] | ||
| − | + | ==PRINTING== | |
| − | PRINTING | ||
| − | |||
*[[Auto-print items missing]] | *[[Auto-print items missing]] | ||
*[[Print Preview Settings]] | *[[Print Preview Settings]] | ||
| Line 103: | Line 72: | ||
*[[Order requisition printing without orders on it]] | *[[Order requisition printing without orders on it]] | ||
*[[Unable to change document type for a given output when attempting to print]] | *[[Unable to change document type for a given output when attempting to print]] | ||
| − | + | ==RX== | |
| − | RX | ||
| − | |||
*[[TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object]] | *[[TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object]] | ||
*[[Logging of DUR Warnings]] | *[[Logging of DUR Warnings]] | ||
| Line 113: | Line 80: | ||
*[[Add Med Deferral Reason]] | *[[Add Med Deferral Reason]] | ||
*[[Retail pharmacy wont hold when entered from Rx entry screen]] | *[[Retail pharmacy wont hold when entered from Rx entry screen]] | ||
| − | + | ==REBOOTING== | |
| − | REBOOTING | ||
*[[TouchWorks Reboot Process]] | *[[TouchWorks Reboot Process]] | ||
| − | + | ==RESULTS== | |
| − | RESULTS | ||
*[[Unable to save or commit an item that is being manually resulted (e.g. urine dip)]] | *[[Unable to save or commit an item that is being manually resulted (e.g. urine dip)]] | ||
*[[Missing Lab Results?]] | *[[Missing Lab Results?]] | ||
| Line 124: | Line 89: | ||
*[[Verify Patient Result tasks come in assigned to provider “New Results”]] | *[[Verify Patient Result tasks come in assigned to provider “New Results”]] | ||
*[[Newly created vitals panel does not show up in the note output.]] | *[[Newly created vitals panel does not show up in the note output.]] | ||
| − | + | ==SCAN== | |
| − | SCAN | ||
| − | |||
*[[Annotations wont stick]] | *[[Annotations wont stick]] | ||
*[[Scanned document is visible in the chart viewer but errors when attempting to print]] | *[[Scanned document is visible in the chart viewer but errors when attempting to print]] | ||
*[[Batch is locked and the unlock code is unknown]] | *[[Batch is locked and the unlock code is unknown]] | ||
| − | + | ==SECURITY== | |
| − | SECURITY | ||
*[[Granting or Not Granting Enterprise Access]] | *[[Granting or Not Granting Enterprise Access]] | ||
| − | + | ==TASKS== | |
| − | TASKS | ||
| − | |||
*[[Missing Tasks]] | *[[Missing Tasks]] | ||
*[[Unable to Renew or Renew with Changes from the task]] | *[[Unable to Renew or Renew with Changes from the task]] | ||
| Line 143: | Line 103: | ||
*[[Sign note task received, but note already signed]] | *[[Sign note task received, but note already signed]] | ||
*[[Authorize order task received, but no order to authorize on worklist]] | *[[Authorize order task received, but no order to authorize on worklist]] | ||
| − | + | ==USERS== | |
| − | USERS | ||
*[[User showing in Admin but not TWAdmin]] | *[[User showing in Admin but not TWAdmin]] | ||
| − | + | ==WARNINGS== | |
| − | WARNINGS | ||
| − | |||
*[[This record has been updated by another user. Please cancel your changes and reapply them]] | *[[This record has been updated by another user. Please cancel your changes and reapply them]] | ||
*[[WIP (work in progress) Error]] | *[[WIP (work in progress) Error]] | ||
Revision as of 14:39, 20 October 2011
ACI
- Missing Tabs
- Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?
CAREGUIDES
CHARGE
- E/M Coder not available from within the note
- User unable to add modifier to charge
- Charge not crossing to encounter form
- E/M Coder Error: Exception Caught WSA..CONNREFUSED...
- Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter
CHART VIEWER
CLINICAL DESKTOP
DRAGON
FAVORITES
INTERNET EXPLORER
FLOWSHEETS
- Q: What's the best way to search for a medication to add it to a flowsheet?
- Q: Does a flowsheet have to be "orderable" in order to result an item within it?
NOTES, FORMS AND DOCUMENTS
- Max Results for Medcin Findings Search in Note
- No note icon attached to the patient on the schedule, but the note is created.
- Form did not change?
- Font size in a note form section is not displaying correctly.
- Note displays in chart viewer as UNASSIGNED
- Note section missing option to Auto Config
- Medcin Finding Display Name wont wrap text
- Text templates not available in certain note sections
- Plan section missing from note output V11.1.6
- New note corrupted by "insert dictation marker" statements V11.1.6
- Free text section of note in "greek"
- "History" sections of Note are grayed out on input in V11.1.7
- Q: Can buttons be added to the NAW?
- Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?
- tabing through text template inserts five spaces into the text field then moves on
- Q: Invalidated note attached to appointment encounter. How to get correct note attached?
- Q: Why can't some users (all of the same specialty) see certain notes in the note selector?
- carbon copy option is grayed out
- Renaming the note output ONLY in Note Admin does not carry over to the user facing output
- Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?
- Q: Why are some items on a Physical Exam form underlined, while others are not?
- Q: Can the lines on an amended note be removed from the output?
- HPI forms rendering with patient name when they did not before V11.2 upgrade
- Q: Why doesn't "prompt user to route for further signature" work?
ORDERS
- Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order
- Unable to see RPL filtering option in ACI - V11.2
PASSWORDS/PRESCRIBING
PATIENT BANNER
PERSONALIZATION
PHYSICIAN HOMEBASE
PREFERENCES
- Flowsheets are not viewable
- Missing Supervising providers Name on scripts
- Where is DUR Dose Checking
PRINTING
- Auto-print items missing
- Print Preview Settings
- Print Problem List option grayed out
- Order requisition printing without orders on it
- Unable to change document type for a given output when attempting to print
RX
- TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
- Logging of DUR Warnings
- Unable to "edit" some meds
- Provider unable to order or renew meds
- Temporary Deferral Completes Medication
- Add Med Deferral Reason
- Retail pharmacy wont hold when entered from Rx entry screen
REBOOTING
RESULTS
- Unable to save or commit an item that is being manually resulted (e.g. urine dip)
- Missing Lab Results?
- Unable to change a result from text to picklist
- Result flags grayed out
- Verify Patient Result tasks come in assigned to provider “New Results”
- Newly created vitals panel does not show up in the note output.
SCAN
- Annotations wont stick
- Scanned document is visible in the chart viewer but errors when attempting to print
- Batch is locked and the unlock code is unknown
SECURITY
TASKS
- Missing Tasks
- Unable to Renew or Renew with Changes from the task
- Verify Result task wont go away
- Task added to Task Dictionary isnt available to end user
- Unable to reassign
- Sign note task received, but note already signed
- Authorize order task received, but no order to authorize on worklist