V11 Upgrade FAQ
DIFFERENCES BETWEEN v10 and v11
Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI? Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?
Q: Is there a way to add other icons to the top bar of the Clinical Desktop, such as New Task Q: Is there a way to prevent users from customizing their Clinical Desktop Views? Q: What is the max number of characters for patient location in clinical toolbar?
Q: According to "Pre-Configuration and Certified Workflows Release Notes" (v11.1.1), there is supposed to be a new Chart Viewer view called "Recent Chart." why can't I find it? Review / Preview Items in Chart Viewer
ADD CLINICAL ITEMS (ACI)
Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on? Q: Is it possible to move careguides from a test environment to a production environment
Q: How do we create HMPs in v11? Q: What does "temporary deferral" and "permanent deferral mean"? Q: What is the difference between the different HMP actions? Q: Where does the word "Prospective" get defined - It appears in the Immunizations detail area near "ordered by" Q: How is the "Item name" defined in Immunizations (in the Health Management Plan Window)? Q: How do we change the drop down in HMP - It currently populates "Immunizations Series"
Q: Specialty Favorites, CareGuides and the OCD Q: Who will be loading the Specialty-specific Favorites into V11.1.1 - The Allscripts/Galen Upgrade Team or us? Q: Does loading Specialty Favorites affect how favorites are populated for new users? Changing Specialty Deletes Personal Favorites
Q: If two users edit a note at the same time, is there a warning message? Q: The Application is not requiring I enter a password when I sign and finalize a note, why not? Q: We just upgraded from V10 to V11 in Test, why am I not finding Noteforms?
Q: When using Careguides, how is the preference "Patient Education" used and what is it's behavior? In v10.2.4, the following three preferences are available: PrescribeAuthCII, PrescribeAuthCIIIoV and PrescribeAuthorization. I cannot find these same preferences in v11.1.2. Has their name changed?
Q: Why do the worklist names have a -1 after them Q: Why am I getting an SSMT error when I try to assign worklist views to users? The error says: Clinical Desktop View does not exisit. Q: Will tasks, such as results verification, appear on the Task list and on the Worklist
Q: Our workflow for administering Meds in the office is not working, nurses are not able to administer until after the physician has authorized it Q: Does the Dispense Sample action create a task? Q: Can scheduled meds send a task? Q: Why does a nurse have access to change both ordered by and managed by when sending a refill request to an MD other than the original prescriber? Which one is the appropriate one to change? Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds? FirstFill
Q:The following fields on the Manage Immunizations screen used to automatically default to the values that were last entered for that particular vaccine (no matter who the patient was): Dose, Route, Site, Manufacturer and Lot #. In v11.1.1, these are blank. How do we get them to default?
PAT (Physician Administration Tool)
Q: What are the Security Gates that are new to V11? Q: How does provider schedule security work? Q:In v11 there is a Security Setting of Document - Invalidate which applies to all Documents. How do I give Invalidate Note privileges to a user without allowing them to invalidate all Documents?
ORDER (not using interfaces)
Q: Is the intended behavior to make a nurse enter a password when creating a new rx or is it optional? We can turn the Preference off, but want to know what is recommended. Q: Will passwords change on Go-Live Monday?